(Call Center | Online)
Customer: “I received an cell phone case in the mail today. You sent the wrong item.”
Me: “It looks like you ordered a neon green silicone case for 50 cents and shipping was $2.00. What did you receive?”
Customer: “A bright green phone case.”
Me: “What is the problem with it?”
Customer: “So the $2.50 wasn’t for a phone?”
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